In an increasingly competitive climate more and more businesses with field based service teams strive to streamline their operations in order to deliver the very best service to their customers. Field service management technology is essential to automating business processes and improving the overall productivity of your business operations. Here are a few things to consider if you?re looking to improve productivity.
1. ?Efficient field service management is only possible when you have clear visibility of all your business activities. Field service management systems utilise vehicle tracking, scheduling and mobile workflow technology in order to give you the insight you need in order to improve the productivity of your field based teams.
2. ?Tracking your resources using GPS vehicle tracking enables your planners to see exactly where your field based staff are at all times in relation to the jobs you have pending. This image of real-time activities enables planners to schedule customer jobs in the most efficient manner, taking into account travel time, mileage and customer service levels.? By optimising the route taken between jobs businesses can cut down response times and fit in additional jobs, improving both productivity and customer service.
3. ?By combining vehicle tracking with mobile workflows you get a more accurate view of job progress. Whilst field based staff can complete details on their mobile device to say that they have arrived on site with a customer, having the GPS location information from the vehicle confirms that is the case.
4. ?The most effective field service management systems will automatically schedule jobs for the most appropriate resources taking into account skill sets required and parts on board as well as location, travel time, mileage and customer service level agreements. Getting jobs right first time is where a number of businesses can save a huge amount of time. By ensuring that the resource dispatched to a job has the skills to complete the call out first time your business can prevent repeat visits to deal with the same issue. The time saved can then be used productively to reduce customer waiting times and as a result levels of customer satisfaction also improve.
5. ?The key to long term productivity improvements in the field is to get buy in from your field based staff from the outset. Involve them from the very beginning and outline what it is you want to achieve as a business. Highlight the benefits that they will see as a result of changing their behaviour and processes. A number of businesses look to combine implementing field service management systems with a reward scheme, creating healthy competition between individuals and their peers to drive change throughout the organisation.
Effective field service management could be the key to unlocking the potential of your business!
Source: http://field.ezinemark.com/businesses-looking-to-improve-productivity-in-the-field-7d3808fff55c.html
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